Claims
Professional claims management services
Our dedicated claims team provides exceptional end-to-end support, delivering a superior claims experience at every stage of the process.
We act as steadfast advocates throughout the entire process, from initial notification to final settlement, ensuring claims are handled efficiently and with maximum benefit to your clients.
We partner with an independent specialist claims advisory and preparation firm to support our clients when complex or large-scale claims arise.
Our experienced professionals work and negotiate with;
- Insurers
- Loss Assessors or claims consultants
- Quantity Surveyors for reinstatement cost validation
- Accountants or forensic accountants (especially if Business Interruption is triggered),
- Legal or technical specialists to interpret policy wording or sublimit
- Building inspectors or engineers for cause analysis.
Through this process we maintain transparent communication at every stage.
By leveraging our technical expertise and established insurer relationships, we consistently secure optimal outcomes while alleviating the administrative burden on your clients during what can be a challenging time.
Our proactive approach not only expedites claim resolution but also provides valuable peace of mind that our clients’ interests are being professionally represented and protected.
OUR PARTNERS
STEADFAST PARTNERSHIP
Steadfast Group is Australia’s largest general insurance broker network and the largest group of insurance underwriting agencies in Australasia, with growing operations across Asia and Europe. As a proud member of the Steadfast Network, our brokerage benefits from being part of a collective of over 400 general insurance brokerages across Australasia, giving us access to superior market access, exclusive insurance products, and enhanced services that we pass directly on to our clients.
COMMUNITY BROKER NETWORK (CBN) PARTNERSHIP
Community Broker Network (CBN) is Australia’s largest general insurance Authorised Representative (AR) network, supporting over 340 AR businesses across the country with more than 8 years of consistent growth. As a national AR network, CBN operates under an Australian Financial Services Licence, providing our member brokers with comprehensive compliance support, market access, and operational infrastructure that allows them to focus on what matters most – servicing their clients.
NIBA (National Insurance Brokers Association)
The National Insurance Brokers Association (NIBA) is the peak representative body for insurance brokers in Australia. For over 40 years, NIBA has been the respected voice of the insurance broking profession, representing around 450 member firms and approximately 11,000 individual insurance brokers operating throughout Australia.
VICTORIAN CHAMBERS OF COMMERCE AND INDUSTRY
AIC Insurance Brokers is a proud member of the Victorian Chamber of Commerce and Industry which is the largest and most influential business organisation in Victoria, informing and servicing more than 15,000 members, customers and clients across the state.
